Politique de remboursement

Return and Refund Policy

CRITERIA FOR EXCHANGE, RETURN, AND REFUND

At Boldenn, we are committed to ensuring your shopping experience is exceptional. If you need to exchange or return an item, please make sure the following criteria are met:

• The item must be returned in its original packaging, as it was sent;
• It must show no signs of use or wear and remain in the same condition as when delivered;
• All items, including tags, manuals, and accessories provided with the product, must be included in the return.

Please note that we do not exchange products due to incorrect size selection by the customer. The dimensions of our products are clearly indicated to avoid any errors when choosing the appropriate size.

We emphasize that returns that do not meet the criteria mentioned above will not be accepted.

TIMEFRAME FOR EXCHANGE OR RETURN REQUESTS

You have 30 calendar days from the receipt of the product to request an exchange or return. To initiate the process, please contact us by email at info@boldenn.com, providing the following information:

• Product name;
• Order number;
• Email used for the purchase;
• Reason for the exchange or return;
• Video showing the defect (if applicable).

APPROVAL PROCESS FOR EXCHANGE OR RETURN

After receiving your request, our team will review it and contact you with the return address.

REFUND TIMELINE

The refund will be issued after confirming the product has been received at our warehouse and will be processed within 7 days after the refund request is approved. The payment method and the time required for the refund to be available depend on the method chosen by the customer at the time of purchase.

RETURN SHIPPING FEES

If the reason for the return is NOT due to defects, damages, or similar issues, the cost of return shipping will be the customer's responsibility.

In cases where the return is due to defects, damaged products, or similar problems, the entire return process will be covered by Boldenn.

REFUND OPTIONS

For purchases made by credit card, the refund may appear on up to two subsequent statements after the return process is finalized by the payment provider. If the purchase was made by another method, the bank transfer will be made to the customer’s account within 7 days after the refund request is approved, and transfers to third-party accounts will not be possible.

Contact Us

Questions or need assistance? Our team is here to help!

Address: Rod. Jose Carlos Daux 5500 - Sala 211 - Bloco Campeche A, Florianópolis, Santa Catarina, 88032-005, Brazil
Email: info@boldenn.com
Phone: +442045773486

Opening Hours:
Monday - Friday: 08:00 AM - 06:00 PM (GMT+01:00)

Average response time: 24 hours

For other ways to contact us, please visit our Contact Us page. We look forward to hearing from you!