Refund policy
Last updated: August 24, 2026
This Return and Refund Policy applies to purchases made through Boldenn. It provides a 30-day return process in addition to any mandatory cancellation, withdrawal, refund, repair, replacement, or legal-guarantee rights available under applicable consumer law.
30-day return period
You may request a return within 30 calendar days after delivery. To start a return, send an unequivocal request to info@boldenn.com identifying the order and the item you want to return. You do not need to provide a reason when a statutory right of withdrawal applies.
For eligible distance purchases in the United Kingdom and the European Union or EEA, consumers generally have at least 14 days after delivery to notify the seller that they are withdrawing. Our 30-day period extends the time available to contact us and does not replace or reduce statutory rights.
Notice of withdrawal and return instructions
A statutory withdrawal is exercised when you send a clear notice within the applicable period. Our subsequent return instructions or authorization are provided for logistics and do not change the date on which you exercised a statutory right.
After receiving your request, we will provide the applicable return destination and instructions without undue delay. Do not send an item to our registered office or to an address shown on the original parcel unless we specifically instruct you to do so. The return destination may vary according to the product and fulfillment route.
Where the statutory rules require it, the goods must be sent back without undue delay and no later than 14 days after you informed us of the withdrawal.
Condition and inspection of returned items
You may inspect and handle an item only as reasonably necessary to establish its nature, characteristics, and function, in the same way you could in a physical shop. If handling beyond what is reasonably necessary reduces the item's value, we may make only a deduction permitted by applicable law.
Please return the item complete with its accessories, manuals, tags, and original packaging where reasonably possible. Missing or damaged packaging does not by itself remove a mandatory statutory right.
Return-shipping costs
- Change of mind or statutory withdrawal: the customer is responsible for the direct return-shipping cost unless Boldenn agrees to pay it or applicable law requires otherwise. We do not provide a prepaid label unless we expressly agree otherwise.
- Damaged, defective, incorrect, or incomplete item: Boldenn covers the reasonable return cost and will provide a prepaid method or reimbursement instructions when a return is required.
Refund timing and method
Refunds are issued to the original payment method without fees, unless the customer expressly agrees to another method and applicable law permits it.
For a statutory withdrawal in the European Union or EEA, we will reimburse the required payments without undue delay and no later than 14 days after we are informed of the decision to withdraw. We may withhold reimbursement until we receive the goods back or receive evidence that they were sent back, whichever occurs first, where the law permits this.
For a statutory withdrawal in the United Kingdom, we will issue the refund within the mandatory period, normally no later than 14 days after receiving the returned goods or as otherwise required by law.
For a return accepted only under Boldenn's additional 30-day commercial policy, the refund is normally processed within 7 business days after the returned item is received and assessed.
If standard outbound delivery was charged, it will be refunded when required by law. Additional cost resulting from a premium delivery method selected by the customer may be excluded from the refund to the extent permitted by law.
Damaged, defective, incorrect, or incomplete items
Contact us promptly if an item is damaged, defective, incomplete, not as described, or different from what you ordered. Include your order number and reasonable photos or video when available. An early report helps us investigate, but it does not reduce any mandatory right to a refund, repair, replacement, price reduction, or other legal remedy.
Exchanges
We do not guarantee direct exchanges because stock and delivery locations can change. If an item is eligible for return, the usual process is to return it for a refund and place a new order. For a verified defect, damage, or incorrect item, we may offer a replacement where available without limiting mandatory rights.
Exceptions to change-of-mind withdrawal
The statutory change-of-mind right may not apply where an exception under applicable law is met, including goods made to the customer's specifications or clearly personalized, and sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken. An exception to change-of-mind withdrawal does not remove rights relating to defective, damaged, incorrect, or misdescribed goods.
Order cancellations
Contact us as soon as possible if you want to cancel an order before dispatch. If the order has entered processing or has been dispatched, we may be unable to stop delivery, but this does not limit any statutory right to withdraw.
Optional withdrawal notice
You may use the following wording, but it is not mandatory: “I hereby give notice that I withdraw from my contract for the sale of the following goods: [product]. Order number: [number]. Ordered on/received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date].” Send the notice to info@boldenn.com.
Refunds not received
If we confirm that a refund was issued but it does not appear after the payment provider's normal processing time, contact your bank or card provider first. If the issue remains, email info@boldenn.com with your order number.
Mandatory consumer rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited. If a mandatory rule provides a longer period or a more favorable remedy, that rule applies.
Contact
Email: info@boldenn.com
Phone: +442045773486
Seller: IBS Negócios Digitais LTDA, CNPJ 36.912.866/0001-16
Registered address: Av. Alfredo Custódio de Paula 801, Pouso Alegre, Minas Gerais, 37553-063, Brazil