FAQ
Below are answers to common questions about ordering from Boldenn. Boldenn is operated by IBS Negócios Digitais LTDA. If you need help, email info@boldenn.com or call +442045773486.
Orders and payments
How do I place an order?
Select a product, choose the available options, add it to your cart, and complete checkout. Review the product, destination, currency, taxes, and payment method before submitting the order.
Which payment methods do you accept?
The methods currently available for your country and device are displayed at checkout. Payments are processed securely through Shopify and the enabled payment providers. We do not directly store complete payment-card details.
Can I change or cancel an order?
Email info@boldenn.com as soon as possible. We will try to make the change before fulfillment begins, but we cannot guarantee a change or cancellation after preparation or dispatch.
Shipping and tracking
Where do you ship?
We accept orders for destinations shown as available at checkout. Our principal supported markets include the United States, United Kingdom, and Ireland; other destinations may be available when they appear in the country selector and checkout.
How long does delivery take?
Orders are normally processed within 1–3 business days. For the United States, United Kingdom, and Ireland, estimated transit is usually 4–12 business days after dispatch, for an estimated total of 5–15 business days. Other enabled destinations may have different transit times.
How much does shipping cost?
We offer free shipping on all orders to all supported destinations. No minimum purchase is required, and no shipping fee is charged at checkout. For more details, see our Shipping Policy.
How do I track my order?
When tracking is available, we send it after dispatch. Tracking can take up to 48 hours to become active. You can also use our Track Order page.
Can items arrive separately?
Yes. Products may be prepared at different fulfillment locations, so a single order may arrive in more than one package. Available tracking is provided for each shipment.
Returns and refunds
How long do I have to request a return?
You may request a return within 30 calendar days after delivery by emailing info@boldenn.com. Wait for our instructions before shipping the item because the correct return destination can vary by product.
Who pays for return shipping?
For a change-of-mind return or an incorrect customer selection, the customer pays return shipping. For a verified damaged, defective, incorrect, or incomplete item, Boldenn covers the reasonable return cost. We do not provide a prepaid label for every return.
Can I exchange an item?
Direct exchanges are not guaranteed. The usual process is to return an eligible item for a refund and place a new order. For a verified defect, damage, or incorrect item, we may offer a replacement where available.
When will I receive my refund?
After the return is received and approved, we normally issue the refund to the original payment method within 7 business days. Your bank or payment provider may take additional time to display it.
What should I do if an item is damaged or incorrect?
Contact us promptly with your order number and reasonable photos or video if available. We will investigate and provide the appropriate remedy. More details are in our Return and Refund Policy.
Privacy and support
How is my information handled?
Our handling of personal information is described in our Privacy Policy. Payments are handled by Shopify and the enabled payment providers.
How can I contact Boldenn?
Email: info@boldenn.com
Phone: +442045773486
Seller: IBS Negócios Digitais LTDA, CNPJ 36.912.866/0001-16
Registered address: Av. Alfredo Custódio de Paula 801, Pouso Alegre, Minas Gerais, 37553-063, Brazil