FAQ
Welcome to Boldenn's FAQ section! Here you’ll find answers to the most frequently asked questions about our products, services, and policies. If you need assistance, don’t hesitate to contact us:
Address: Rod. Jose Carlos Daux 5500 - Sala 211 - Bloco Campeche A, Florianópolis, Santa Catarina, 88032-005, Brazil
Email: info@boldenn.com
Opening hours:
Monday - Friday: 08:00 AM - 06:00 PM
Average response time: 24 hours
General Questions
Q: How can I contact Boldenn's customer service?
A: You can reach our customer service team by email at info@boldenn.com
Orders & Shipping
Q: How do I place an order?
A: Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the steps to complete your order.
Q: What payment methods are accepted?
A: We accept major credit cards (Visa, MasterCard, American Express).
Q: What is the delivery time?
A: Orders are processed within 1 to 3 business days. Once shipped, delivery usually takes between 4 and 12 business days.
Q: Do you offer international shipping?
A: Yes, we ship internationally.
Q: Is shipping free?
A: Yes, standard shipping is free for all orders.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Q: How do I return a product?
A: To initiate a return, please contact us at info@boldenn.com with your order number and the reason for the return. We will provide you with a prepaid return label and instructions.
Q: Can I exchange an item?
A: Yes, exchanges are possible within 30 days of purchase. Please contact our customer service team to arrange an exchange.
Account & Privacy
Q: Is my personal information secure?
A: Yes, we take the privacy and security of your data very seriously. Our website uses encryption systems and secure payment gateways to protect your information.
Q: How do I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address in the sign-up box at the bottom of our homepage. Stay updated on new products, promotions, and helpful tips.
Questions or need assistance? Our team is here to help!
Address: Rod. Jose Carlos Daux 5500 - Sala 211 - Bloco Campeche A, Florianópolis, Santa Catarina, 88032-005, Brazil
Email: info@boldenn.com
Opening hours:
Monday - Friday: 08:00 AM - 06:00 PM
Average response time: 24 hours
For other ways to contact us, please visit our Contact Us page. We look forward to hearing from you!