Shipping Policy

This policy applies to all orders placed in this website. Its purpose is to ensure that you are fully informed of our shipping policies and procedures. By ordering from this store, you agree to the policies outlined here.

At Boldenn, we are committed to providing a flawless shopping experience for our valued customers. Here is an overview of our carefully managed delivery process.

Delivery Process

When you place an order with Boldenn, our dedicated team begins a thorough processing phase. A strict quality check is performed in our warehouse to ensure the impeccable condition of the products.

After a successful quality check, we use high-quality materials for secure packaging to ensure the integrity of your items during transport. These securely packaged items are then handed over to our trusted delivery partners, who handle the next steps of the shipping process.

If there are any issues reaching the specified address or delivering at the appropriate time, our delivery partners will proactively contact you to resolve the issue.

Shipping Fees

To enhance your shopping experience, Boldenn is proud to offer Free Shipping for all orders.

Processing and Transit Times

Destination	Processing Time	Transit Time	Shipping Fee
France	1 to 3 business days	4 to 12 business days	Free
United Kingdom	1 to 3 business days	4 to 12 business days	Free

All orders are prepared within 1 to 3 business days (Monday to Friday) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Transit time: usually between 4 and 12 business days (Monday to Friday) from the moment it leaves our warehouse.

Order cutoff time: 6:00 PM (GMT+01:00) Central European Time (Paris)
Estimated total delivery time: 5 to 15 business days

How Can I Check My Order Status?

You can check the status of your order at any time on our order tracking page.

Once your order has been shipped, you will receive a notification email from us, which will include a tracking number you can use to check the status. Please allow 48 hours for tracking information to become available.

If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at info@boldenn.com with your name and order number, and we will look into it for you.

Shipping Methods

Each product is carefully handled by UPS, DHL, or DPD and shipped as quickly as possible.

Address Changes

Customers may modify their shipping address by contacting our customer service team within 24 hours of placing the order. Once the order has been shipped, the shipping address can no longer be changed. Both statements apply, depending on which happens first.

Delivery Cancellation Policy

You can cancel an order free of charge within 24 hours of purchase.

Once the order has been shipped, it can no longer be canceled.

Customers may return the product upon receipt in accordance with our Return and Refund Policy.

Policy on Damaged Packages During Transit

If you find that your package was damaged during transit, please notify us within 7 business days of receiving your order.

To process your claim, we may require photographic evidence of the damaged goods.

After reviewing the claim, we may issue a replacement, refund, or store credit for items proven to have been damaged during transit.

Address Accuracy

It is essential to ensure the accuracy of your shipping address. We cannot be held responsible for shipping errors resulting from inaccurate information.

If you have any questions or need assistance regarding shipping, please feel free to contact us at info@boldenn.com. We sincerely thank you for choosing to shop with us!

Contact Us

Questions or need assistance? Our team is here to help!

Address: Rod. Jose Carlos Daux 5500 - Sala 211 - Bloco Campeche A, Florianópolis, Santa Catarina, 88032-005, Brazil
Email: info@boldenn.com
Phone: +442045773486

Opening Hours:
Monday - Friday: 08:00 AM - 06:00 PM (GMT+01:00)

Average response time: 24 hours

For other ways to contact us, please visit our Contact Us page. We look forward to hearing from you!